Action Request: Help the Transit Cooperative Research Program Reach Frontline Workers

Posted February 2023

Rutgers University and Foursquare ITP are working with the Transit Cooperative Research Program (TCRP) to conduct a survey of frontline workers that researches the challenges and impacts of mental health and wellness for frontline transit workers. The goal will be to identify key issues around depression, anxiety, and post-traumatic stress disorder (PTSD) and develop a toolkit of solutions to improve frontline workers' health and well-being for retention and recruitment, as well as overall resilience.


ITLC is contacting our network on behalf of the research team to help disseminate this survey to frontline workers. The research team is seeking responses from frontline transit agency staff, including rail or bus operators, paratransit operators, street supervisors, station managers, customer service representatives, and any other staff position that may directly interact with the public.


The survey should be completed by March 17, 2022. To disseminate to frontline workers, download the “Survey Distribution Kit” at The kit includes sample language for employee communications, such as email or text messages.


We appreciate your help with this. If you have further questions or concerns, please get in touch with Sandy Brennan, Principal Investigator, at

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