Increasing Demand: TWC Train-the-Trainer Sessions Take Center Stage

Posted March 2024

In January 2024, TWC instructors delivered Level 1 and Level 2 courses to 38 transit trainers from the Southeastern Pennsylvania Transportation Authority (SEPTA) and the Sacramento Regional Transit District (SacRT).  


Following the SEPTA Train-the-Trainer sessions, TWC Instructors Frank Burnett and Allie Franklyn traveled to California, delivering a Train-the-Trainer Level 1 class to eight SacRT trainers. Train-the-Trainer Level 1 gives participants the knowledge, skills, and confidence for facilitating instructor-led training and engaging learners. 

SacRT Level 1 Train-the-Trainer participants

Earlier this month, TWC instructors Dennise Cardona, Arnett Powell, and Kristen Ribaudo delivered three Train-the-Trainer Level 2 sessions to 28 trainers at SEPTA in Philadelphia. Train-the-Trainer Level 2 builds on Level 1 by giving experienced trainers the skills to define, design, and develop an effective and engaging training course. Participants will apply this new knowledge by developing courseware materials and assessments for a course of their choosing. 

Evaluations of both programs were enthusiastic, exemplified by one participant’s observation: “I was more comfortable participating because I never felt like I would be judged. Both lead by example and are very knowledgeable.”


For more information on Train-the-Trainer classes or scheduling for future sessions at your agency, contact Kristen Ribaudo at  

SEPTA's Train-the-Trainer Level 2 participants

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